قوانین و مقررات و حریم خصوصی کوله

1. Introduction

Kule is a Persian-speaking AI companion for conversation, everyday help, and ideas. Kule operates in Iran and is subject to the laws of the sacred system of the Islamic Republic of Iran.

This document explains what information we receive from you when you sign up and use Kule, why we need this information, and how we protect it.

Using Kule means you accept these terms, both in the current version and in all later updates. At sign-up, by ticking the consent box, you confirm these terms. The new version of this document is published on this page.

2. What information do we receive?

• Email: to create your account and sign in.
• Google sign-in: if you choose this method, the email that Google, with your permission, provides to Kule, and a display name if one is provided.
• Chat content: the messages you send and the replies you receive, solely to provide the service and improve Kule’s performance.
• Payment information: Purchases are made through secure gateways (Cafe Bazaar, Myket, bank payment gateways). Your bank card details are processed directly by those gateways and are never stored by Kule.
• Technical information: For the reliability and security of the service, limited technical data such as device type, browser, and general app details is recorded.

3. Processing by third-party services

Kule uses third-party AI services and APIs to provide answers. Your messages may be sent securely to these providers to generate a reply. Kule does not sell your identity information and does not share it with any person or company for advertising purposes.

4. Why we use this information

• To create and maintain your account and sign you in.
• To provide answers and improve the quality of the service.
• To respond to support requests.
• To manage purchases and subscriptions.
• To keep the service secure and prevent abuse.

5. Retention and deletion of information

Your information is kept for as long as your account is active. When you request account deletion, your chats and profile information will be deleted. To delete your account or your information, email support@kuleai.ir.

6. Purchases and subscriptions

Refunds are possible only within 24 hours of purchasing a subscription, and only if 20 percent or less of the subscription quota has been used. After 24 hours have passed, or if more than 20 percent of the quota has been used, a refund is not possible.

To prevent abuse, a refund can be made only once for each user (each account) during the entire time they use Kule.

A subscription remains active until the end of the purchased period. It is not renewed automatically and is renewed only when you purchase it again.

7. Limitation of liability and service outages

Kule is an AI assistant, and its answers may in some cases be inaccurate or incomplete; before relying on any answer (especially in medical, legal, and financial matters), review it yourself. Kule is not responsible for decisions or actions taken on the basis of these answers.

Also, given the nature of online services, Kule will not be responsible for disruptions beyond its control, such as nationwide internet outages, international sanctions on infrastructure providers, or problems outside its own server network, but it will make every effort to keep the service reliable.

8. Official channels

Kule’s only official channels are the website kuleai.ir, its subdomains (such as app.kuleai.ir), and the official emails that have been announced. Any other fake or look-alike version is invalid, and Kule has no responsibility whatsoever for them.

9. Contact us

For any question or request about these terms and your information, you can email info@kuleai.ir.